Terms and Conditions

 

Take a moment to read our privacy and security policy.

By browsing, making purchases, or using our site in any way, you unreservedly agree to the terms and conditions. Please read them carefully before proceeding.

 

RETURN AND REFUND POLICY

 

For the return policy, please read all information related to our policy here: https://www.homeoanimo.com/pages/politique-de-retour

CUSTOMS, DUTIES, AND TAXES

 

When you place an order at Homeoanimo.com, it is your responsibility to ensure that the product in question can be legally imported into the destination country.

 

The recipient of the order assumes responsibility as the importer. As such, they must comply with all laws and regulations of the destination country. Be aware that any order shipped outside of Canada is subject to import taxes, customs duties, and fees. These charges depend on the country of origin and, therefore, vary by destination. The recipient of the order may be required to pay additional fees for customs clearance. Unfortunately, customs fees, duties, and taxes are beyond our control, and we cannot calculate them in advance. These fees can vary greatly from one country to another. For more information, please contact your local government customs agency.

 

Any customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs. Please note that as of July 1, 2021, new regulations have come into effect in Europe.

We cannot be held responsible if customs hold or destroy a package, and no refunds will be issued in such cases. However, if this situation occurs, we will do our best to have customs return the package to us so we can issue a refund, but we cannot guarantee the success of these efforts.

 

Note: The customs process may slow down delivery, and we have no control over this. If your delivery is delayed due to customs, you may contact your local government customs agency for more information.

 

Upon passing through customs, your package may be opened and inspected.

 

We can provide information regarding the order, products, and delivery to our international carriers, and they may share this information with customs authorities.

 

TERMS OF USE

-----

OVERVIEW

This website is operated by Homeoanimo.com. We use the terms “we” and “our” throughout the site to refer to Homeoanimo.com. Homeoanimo.com offers you this website (including all information, tools, and services available) as a user, conditioned on your agreement with all terms, conditions, policies, and notices mentioned here.

By visiting our site and/or making a purchase from us, you commit to our “service” and agree to be bound by the following terms and conditions (“terms of use,” “conditions,” and “terms”), including the additional terms and conditions referenced here and/or accessible by hyperlink. These terms of use apply to all users of the site, including without limitation users who are browsers, suppliers, customers, merchants, and/or content contributors.

Please read these terms of use carefully before accessing or using our site. By accessing a section of the site, you agree to be bound by these terms of use. If you do not agree with all the terms and conditions, you may not access the website or use its services. If these terms of use are considered an offer, acceptance is expressly limited to these terms of use.

Any new features or tools added to the current store will be subject to the terms of use. You can review the most current terms of use at any time on this page. We reserve the right to update, modify, or replace any part of these terms of use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. By continuing to use or access the website after changes have been posted, you accept any changes made.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform that allows us to sell our products and services.

SECTION 1 - ONLINE STORE TERMS

By accepting these terms of use, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given your consent to allow a minor for whom you are responsible to use this site.

You may not use our products for any illegal or unauthorized purpose or, in the use of the service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You may not transmit any worms or viruses or any other code of a destructive nature.

Any violation or breach of these conditions will result in the immediate termination of your services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason we deem justifiable, at any time.

You understand and agree that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service, its use, or access to the service, or any contact on the website through which the service is provided, without our express written permission.

The section titles in this agreement are provided solely for convenience and do not limit or affect the terms stated.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The information on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. If you choose to rely solely on the information on this site, you do so at your own risk.

This site may contain historical information that is not current and is provided for reference only. We reserve the right to modify the contents of the site at any time, but we have no obligation to update any information. It is your responsibility to check for changes to our site.

SECTION 4 - MODIFICATIONS TO SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the service (or any part or content thereof) at any time without notice.

We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Some products or services may be available exclusively online through the website. These products and services may be in limited quantities and are subject to returns and exchanges only in accordance with our return policy.

We do our best to display as accurately as possible the colors and images of the products available in our store. However, we cannot guarantee that the display of colors on your computer screen will be 100% accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice and at our sole discretion. We reserve the right to discontinue the sale of any product at any time. Any offer for any product or service on this site is void where prohibited by law.

We do not guarantee that the quality of the products, services, information, or other materials you purchase or obtain will meet your expectations, or that any errors in the service will be corrected.

 

Warning: Recommendations and advice from our health advisors are reserved for products sold on Homeoanimo.com and do not replace a veterinary diagnosis or prescription.

 

SECTION 6 - EXCLUSIVE SALE ON HOMEOANIMO.COM

HomeoAnimo products are exclusively available for purchase on our official website homeoanimo.com. We wish to inform you that any orders placed outside our website, including on other online platforms, are done at your own risk. HomeoAnimo cannot be held responsible for purchases made on these third-party sites, nor for any issues or damages related to those transactions. To ensure the authenticity and quality of our products, please always make your purchases directly on our official site.

 

SECTION 7 - BILLING ACCURACY AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased by a person, address, or for the same order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that have the same billing and/or shipping address. Should we need to modify or cancel an order, we will attempt to notify you using the email and/or billing address and phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our judgment, appear to have been placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate information regarding your account and purchases for all purchases made in our store. You agree to promptly update your account and other information including your email address, credit card number, and expiration date, so that we can complete your transactions and contact you as needed.

For further details, please refer to our return policy.

SECTION 8 - OPTIONAL TOOLS

We may provide you with access to third-party tools that we do not monitor, control, or have any input in.

You acknowledge and agree that we provide access to these tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We will not be liable for any third-party tools or your use of them.

Any use you make of the third-party tools offered on the site is entirely at your own risk and discretion. You should ensure that you are familiar with these tools and accept the terms on which they are provided by the relevant third-party providers.

Additionally, we may offer new services and/or features on the site in the future (including the addition of new tools or resources). These new services and/or features will also be subject to these same terms of use.

SECTION 9 - THIRD-PARTY LINKS

Some content, products, and services available via our service may include materials from third parties.

Links on our site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these sites. We do not guarantee and will not be liable for any materials or websites of third parties, nor for any other element, product, or service from these third-party sites. We are not responsible for any harm or damage related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with these third-party websites. Please read the third parties’ policies and practices carefully and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding products from third-party sites should be directed to them and not to Homeoanimo.com.

SECTION 10 - USER COMMENTS, FEEDBACK, AND OTHER CONTRIBUTIONS

If, at our request, you send us specific submissions (for example, participation in a contest) or, without a request from us, you send us creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively, “comments”), you grant us the right to, at any time and without restrictions, edit, copy, publish, distribute, translate, and otherwise use any comments you send us. We are not and will not be obligated to (1) keep any comments confidential; (2) pay compensation for any comments; or (3) respond to any comments.

We may, but are not obligated to, monitor, edit, or remove content that we determine, at our sole discretion, is unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable or violates any party's intellectual property rights or these terms of use.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, or other personal or proprietary rights. Additionally, you agree that your comments will not contain defamatory or otherwise unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could affect the operation of our service or any related website. You must not use a false email address, impersonate another person, or mislead us or third parties regarding the origin of any comments. You are solely responsible for your comments and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 11 - PERSONAL INFORMATION

The personal information you submit through the store is governed by our privacy policy. See our privacy policy.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or in our services may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the service or on any related site is inaccurate at any time and without prior notice (even if the order has been submitted).

We do not undertake any obligation to update, amend, or clarify information in the service or on any related site, including, but not limited to, pricing information, except as required by law. No specified update or refresh date applied in the service or on any related site should be assumed to indicate that all information in the service or on any related site has been modified or updated.

SECTION 13 - PROHIBITED USES

In addition to other prohibitions set forth in the terms of use, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial, or local regulation, rule, or law; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, disparage, intimidate, or discriminate based on sex, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious software that may or could be used to affect the functionality or operation of the service or any related website, other websites, or the Internet; (h) to collect or attempt to collect personal information from others; (i) to send spam, phish, “crawl,” “sweep,” or “scrape”; (j) for any obscene or unlawful purpose; or (k) to interfere with or circumvent the security measures of the service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the service or any related website if you violate these rules or engage in prohibited uses of our services.

SECTION 14 - DISCLAIMER OF WARRANTIES, LIMITATION OF LIABILITY

We do not guarantee, certify, or represent that your use of our services will be uninterrupted, timely, secure, or error-free.

We do not guarantee that the results obtained from using this service will be accurate or reliable.

You acknowledge that the service may sometimes be unavailable or unusable for indefinite periods, or that we may suspend the service at any time without notice.

You expressly acknowledge that your use or inability to use the service is at your own risk. The service, along with all products and services made available through the service, is provided to you (unless expressly stated otherwise) on an "as is" and "as available" basis, without any representations, warranties, or conditions of any kind, express or implied, including any implied warranties or conditions regarding merchantability, fitness for a particular purpose, durability, title, and non-infringement.

In no event shall Homeoanimo.com, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to loss of profits, loss of revenue, loss of savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from any use of the service or any product purchased using the service, or for any other claim related to your use of our services or any product, including but not limited to any errors or omissions in the content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) published, transmitted, or made available through the service, even if advised of the possibility of such damages. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the fullest extent permitted by law.

SECTION 15 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Homeoanimo.com and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorney fees, made by any third party due to your breach of these terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

SECTION 16 - SEVERABILITY

In the event that any provision of these terms is found to be illegal, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed to be severed from these terms, and such determination shall not affect the validity or enforceability of the remaining provisions.

SECTION 17 - TERMINATION

The obligations and liabilities incurred by the parties prior to the termination date shall survive in all respects after the termination of this agreement.

These terms shall remain in effect until terminated (by you or us). You have the right to terminate these terms at any time by notifying us that you no longer wish to use our service or when you cease using our site.

If, in our judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these terms, we may also terminate this agreement at any time and without notice, and you will remain liable for any amounts due up to the date of termination. We may therefore deny you access to our service (or any part thereof).

SECTION 18 - ENTIRE AGREEMENT

No failure on our part to exercise or enforce any right or provision of these terms shall constitute a waiver of such right or provision.

These terms and any policies or operating rules that we publish on this site or in connection with the service constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between us and you (including, but not limited to, any previous versions of the terms of use).

Any ambiguity in the interpretation of these terms shall not be construed against the drafting party.

SECTION 19 - GOVERNING LAW

These terms of use or any other agreement to provide our services shall be governed by and construed in accordance with the laws of 23, de l'Ancrage, Rivière-du-loup (Québec), G5R 6A9, Canada 

SECTION 20 - CHANGES TO TERMS OF USE

You can review the most current terms of use at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these terms of use by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. By continuing to use our services or the website (or accessing it) after changes are posted, you accept those changes.

SECTION 21 - CONTACT INFORMATION

For any questions regarding the terms of use, contact us at: support@homeoanimo.com.

This site (Homeoanimo.com) is owned and operated by Groupe Santé RDL. We encourage you to read the terms and conditions governing the use of this site. By accessing this site, you accept its terms and agree to be bound by and comply with them, terms which may be revised by Homeoanimo.com at any time without notice. Any content, including all text, designs, icons, photographs, codes, and software used or incorporated into this site, as well as the organization and presentation of the content, are trademarks, protected by copyright, or other intellectual property rights of Homeoanimo.com. This website may contain links to other sites.

All products are offered to you in euros (EUR), Swiss francs (CHF), and Canadian dollars (CAD) and american dollars (USD). In addition, we process each order in EUR. Homeoanimo.com makes no commitments regarding any website you may access via its own and declares itself completely independent of those sites. Homeoanimo.com has no control over the content of those sites, and the presence of such links does not constitute its endorsement of other websites in any way. You agree that any information published on this site is presented to you as is, for informational purposes only, without any guarantee of its accuracy, including all warranties, express or implied, including but not limited to, implied warranties of accuracy, merchantability, and fitness for a particular purpose. Despite all reasonable efforts made to ensure the accuracy and up-to-date content of its sites, Homeoanimo.com assumes no responsibility for the accuracy or validity of the statements made in the materials on this website. You agree to use this website at your own risk and with full knowledge of the situation.

Homeoanimo.com, its affiliates, and its officers, directors, employees, agents, successors, or assigns shall not be liable for any damage, including but not limited to any direct, indirect, special, or consequential damage, that may result from the use of this website, even if Homeoanimo.com or any of its affiliates has been advised or should have been advised of the possibility of such damages. The terms of use of this site are governed by and interpreted in accordance with the laws of the province of Quebec, notwithstanding any conflict of jurisdiction. Any dispute relating to the use of this website, terms and conditions, or any transaction, including the sale of a product, using this website, will be governed by the laws of the province of Quebec in Canada. For any questions or comments, please feel free to contact us by phone at 418-478-1053 or at this address: support@homeoanimo.com.

 

-----

SHIPPING

Delivery dates are estimates provided by Canada Post. We do everything in our power to ensure that your package is delivered on time, but we cannot be held responsible for delays caused by carriers. No refunds are possible for unforeseen delivery delays.

QUESTIONS AND CONTACT INFORMATION

If you wish to access, correct, modify, or delete personal information, file a complaint, or simply obtain more information, please contact our Privacy Officer electronically at info@homeoanimo.com or by mail at this address:

HomeoAnimo.com

[ATTN: Data Protection Officer]

23, de l'Ancrage, Rivière-du-loup (Québec), G5R 6A9, Canada

Take a moment to read our privacy and security policy.