Frequently Asked Questions

If you wish to change your order, we will do our best to accommodate you where possible, before shipping. Please contact our customer service at one of the numbers below:

- CANADA: 1-418-478-1053

- EUROPE: +32 4 268 40 40

- INTERNATIONAL: 001 41 84 78 10 53

If your order is incorrect or damaged, please contact our customer service team at one of the numbers below:

- CANADA: 1-418-478-1053

- EUROPE: +32 4 268 40 40

- INTERNATIONAL: 001 41 84 78 10 53

Yes, we do for most countries! Shipping options will appear during the checkout process.

Please note that delivery times are often longer during holiday periods. Parcel deliveries may take longer than expected. As a general rule, parcels are dispatched on the next business day following a public holiday (during which postal services are also closed). Thank you for your understanding.

Canada Post shipping times are approximate. International deliveries may be delayed by customs in the recipient's country where some fees may be charged.

This sometimes happens:

1- Make sure it is not hidden or stuck somewhere.

2- Check with your neighbors who might be holding your package

3- The mailman may have left you a delivery notice that has disappeared.

4- Contact your local post office, with your tracking number.

5- If you have not heard from your package after 3 days, please contact us.

1- Distilled water (80%)

2- Alcohol for preservation (20%)

No. The best proof is that thousands of animals successfully use this therapy. Many veterinarians use homeopathy. You can refer to the comments of users of our remedies.

Stop using the products as soon as symptoms have disappeared.

Yes, our products are 100% natural, suitable for animals and Health Canada approved.

No.

No. Stop taking it as soon as symptoms have disappeared.

The remedy is easier to administer this way. They can easily be sprayed into your pet's mouth or water bowl. The assimilation is faster too.

Your pet's saliva or water are the best vehicles to carry the remedy into its body according to the foundations of homeopathy. This technique accelerates the results of the remedies.

Yes unless otherwise stated.

The laboratories that manufacture our products are approved by Health Canada.

In a cool, dark place.

Our products are sold exclusively online. We prioritize personalized service.

Other ways to administer the products:

- Mix your pet's products in a small amount of water (or chicken/beef broth diluted as much as possible with water) and administer this mixture into your pet's mouth using a dropper or syringe.

- In a small bowl, mix your pet's products in a small amount of chicken/beef broth diluted as much as possible with water and let your pet drink the mixture.

No. On the contrary. They can make symptoms worse. It is important to respect the dosage.

Yes. Other animals that do not need this remedy may develop unwanted symptoms.

Regarding homeopathy: no. Homeopathy is administered according to the symptoms observed in the animal. However, in certain circumstances, in order to prevent fleas and ticks and prevent mosquito bites, they can be administered a few weeks before the start of the period in order to minimize the discomfort related to these bites.

And for naturopathic products, they can be given as a preventative measure (such as probiotics, multivitamins, trace elements, etc.).

If you want to use the product WITHOUT ANY alcohol, we suggest the following method: Spray the liquid jet in the equivalent of 2 cups of water. Then give your pet a spoonful of this water. The result will be just as effective.

Yes. However, you can space out the doses by 15 to 30 minutes to maximize the results of each product.

There are reasons why homeopathy may not work:

1- Homeopathy is given to an animal based on the symptoms it presents. The product chosen must match its symptoms.

2- Essential oils in the home, or administered topically or orally, can cancel out homeopathy.

3- Direct sunlight or a high heat source can decrease effectiveness.

4- It is also best to keep homeopathic products away from microwaves.

On the contrary, the effectiveness will be better according to the principles of homeopathy.

We accept payments by Visa, Master Card, Carte Bleue and PayPal.

We NEVER charge recurring fees, just as we never keep your credit card information on file. Check with your financial institution.

All products are available in Euros EUR, Dollars CAD, Swiss Franc CHF or Dollars USD depending on your location.

1- Verify that the information is correct

2- If you are still unable to complete a transaction with your credit card, please try using another one or contact your financial institution.

Yes. HomeoAnimo™ uses the latest security technology on its website. Note the appearance of the ("https://") when adding an item to your cart. The "s" signifies the transition to the secure section of the website.

You can see the price of our products and pay in Euros using the 'CURRENCY' button on the top right of the screen, on our website. If the prices are in dollars, the button will display 'CAD $', by clicking on it, you can choose 'EUR' to see the prices in euros. Once the price has been changed to EUR, you can add the products to the cart and then proceed to checkout and make the payment in euros.

We invite you to consult our return policy (https://www.homeoanimo.com/en-ca/pages/return-policy), to know the acceptable conditions for a return and a refund.

Organotherapy refers to the use of tissues, glands or organs in their natural state or in the form of extracts in medicine. Diluted and dynamized organotherapy is based on the same principles as homeopathy. It is a therapeutic technique.

Essential oils (in topical form, diffusers or perfumes), due to their concentrations, can cancel out the effect of homeopathic remedies.

Essential oils are a form of infused oil, obtained through distillation, and can be found in small bottles at health food stores. They will be labeled as such (e.g. tea tree oil). However, they are sometimes present in soaps and shampoos. You can identify their presence because they are always listed in the ingredients as an essential oil (e.g. lavender oil). Standard oils, such as coconut or olive oil, are not put in this category and can be used alongside homeopathy. Just search for the words “essential oils” in anything you have and use in your home.

Sign up for our loyalty program and earn rewards via the following link: https://www.homeoanimo.com/account/register

To spend your credits, here's how to do it:

1- You must be logged in to your account on our site. On the left at the bottom of the screen, you will find a small window marked 'Loyalty Program'.

2- After clicking on it, a new window will open where you will find your credits to use on a future order as well as how to get other rewards.

For more information about our program:

https://www.homeoanimo.com/en-ca/pages/loyalty-program