RETURN POLICY

FOR INDIVIDUAL ORDERS:

• A return for a refund will be accepted if and only if the package has not been opened. No return or refund is applicable on "Custom Behavioral Remedies" since they are made specifically for your pet's unique needs. A damaged or opened package will not be accepted. Refund eligibility will be determined once your package is received at our office and we confirm that the seal is intact. (*except for "Exchanges for Incorrect Shipping" - see the section below).

• A return shipping fee of $15 will be deducted from the refund.

• If returning your package incurs Canadian customs fees, they will also be deducted from your order refund.

• Shipping fees are non-refundable. For orders with FREE SHIPPING, we will deduct the shipping fees that we paid to send the package.

• **Non-refundable: Customs fees and/or taxes charged to you by your country or customs. See our  Shipping Policy for more details.

Exchange for Incorrect Shipping 

If you believe you have received the wrong item, please contact us immediately (within 7 days of receiving the package) at the following email address:  support@homeoanimo.com. Our priority is to ensure that you have the correct natural product to begin its administration to your pet. Before calling, please have your order number ready and we will guide you on how to resolve the issue as quickly as possible. Please note that we will only exchange unused products. No exchange can occur once the product has been used. The return policy will then apply. Therefore, ensure that you have received the correct product before opening it.

Damaged or Defective Merchandise 

We strive to ensure that your order is packaged securely. Despite our efforts, once your order leaves our facilities, we have no control over its handling and condition. If you receive a damaged package, please check that your products are in good condition. If there is any damage, contact your carrier for a resolution.

Please note that carriers disclaim all liability for damage to any shipment containing fragile items. Fragile items include, but are not limited to, glass or items that must be refrigerated or kept at a controlled temperature during transport. If you order a product containing liquid and in a glass bottle, be aware that if this item – despite the quality of our packaging to prevent breakage – arrives damaged, unfortunately, we cannot be held responsible, and we invite you to contact your carrier.

Package Loss  

We use a delivery method with a tracking number whenever possible to confirm the tracking of the item. We cannot be held responsible for lost packages. The carrier is responsible for ensuring delivery. If there is a loss, contact your carrier. 

Non-receipt of Package with Carrier Delivery Confirmation

If you have confirmation of delivery but did not receive your package, we invite you to visit your local post office with your package tracking number to check with them if they have your package. You can also ask your neighbors and check your entrance to see if they left a slip for the delivery or the package itself.

Once these steps are completed, please contact the carrier directly to open an investigation. Since we have confirmation that the package is delivered, the responsibility now lies with the carrier, and we cannot be held responsible for lost packages. The carrier is responsible for ensuring delivery. If there is a loss, contact your carrier.

Address Error 

If your order is returned to us due to an error in the address you entered, the return fees charged to us by the carrier will be billed to you along with new shipping fees for reshipping.

Refused Deliveries 

If you refuse the delivery of your order or if the package is returned to us because it was not claimed within the timeframe specified by the postal service, we will charge you the return fees incurred by the carrier. We will then contact you about this.

• If you want us to resend your package, we will charge you new shipping fees for reshipping. 
• If you do not want us to resend the package, see the 'RETURN POLICY' section above for refund conditions.

It is your responsibility to track your order. We will not be held responsible for a package that has not been claimed and returned to us. If so, the package will be considered as having been refused.

Cancellation Conditions 

We process most orders on the same day they are placed. Therefore, we are rarely able to cancel orders after they have been placed. However, we will make every effort to do so if that is what you desire. If you have doubts about your order once it has been placed, please contact us immediately. If we have already processed your order and it is awaiting pickup by the postal service, we will give you the option to cancel with a restocking fee of $15.

HomeoAnimo.com reserves the right to refuse any return or exchange and to request additional information as a condition for a return or exchange.

** A 25% administrative fee will be applied to all orders returned without a copy of the order, a packing/pickup slip, or a reference to the order number.

This guarantee applies to all orders as of October 25, 2021.

If you have any questions or comments, feel free to address them to support@homeoanimo.com

Please take a moment to read our Shipping Policy

FOR BUSINESS ORDERS (INCLUDING PRODUCTS FROM THE MERCHANT ORDERS PAGE):

• These orders are neither returnable nor refundable.

Damaged or Defective Merchandise 

At HomeoAnimo, we are committed to ensuring that your product arrives in perfect condition. In the unlikely event that damage occurs during transport, we commit to replacing the damaged item free of charge. Simply provide us with proof of the damage (a photo will suffice) so we can proceed with the replacement at our expense. We make every effort to ensure this process is quick and hassle-free, allowing your customers to enjoy our natural remedies as soon as possible.

If you have any questions or comments, please feel free to address them to your representative.

Please take a moment to read our Shipping Policy