RETURN POLICY

FOR ORDERS TO INDIVIDUALS:

 

• A return will be accepted only if the package has not been opened. A damaged or opened package will not be accepted. Eligibility for store credit will be determined once your package is received at our offices and we see the seal is intact. (*except for "Exchanges for incorrect shipment" - see the section below).

 

• Returns will be refunded in the form of store credit, applicable to a future order. No cash or card refunds will be made.

 

• You have 14 days after receiving the package to return it and request store credit.

 

• Return shipping fees of 10€ (15$ CAD) will be deducted from the store credit. If the return of your package incurs customs fees, they will also be deducted from your order store credit.

 

• Shipping fees are non-refundable. For orders with FREE SHIPPING, we will deduct the shipping costs we paid to send the package.

 

• Non-refundable: Customs fees and/or taxes charged by your country or customs. See our Shipping Policy for more details. 

 

• “Untrackable” shipments are final and cannot be refunded or exchanged.

 

Exchange for Incorrect Shipment 

If you believe you have received the wrong item, please contact us immediately (within 7 days of receiving the package) at the email address: support@homeoanimo.com. It is most important to us that you receive the correct natural product so that you can begin administration for your animal. Before calling, please ensure you have your order number ready, and we will guide you on how to resolve the situation as quickly as possible. Please note that we will only exchange unused products. No exchanges will take place once the product has been used. The return policy will then apply. So please ensure you have received the correct product before opening it.

 

Damaged or Defective Merchandise 

We take great care to ensure that your order is packaged securely. Despite our best efforts, once your order leaves our facility, we no longer have control over its handling and condition. If you receive your package damaged, please check that your products are in good condition. If there is breakage, contact your carrier for resolution.

Please note that carriers disclaim any responsibility for damage to any shipment containing fragile items. Fragile items include, but are not limited to, glass or items that need refrigeration or must be kept at a controlled temperature during transport. Therefore, if you order a product that contains liquid and is in a glass bottle, be aware that if this item—despite the quality of our packaging to prevent breakage—arrives damaged at your location, unfortunately, we cannot be held responsible, and we recommend you contact your carrier.

 

Lost Package  

We use a shipping method with a tracking number whenever possible to receive confirmation of the item's tracking. We cannot be held responsible for lost packages. The carrier is responsible for ensuring delivery. If there is a loss, please contact your carrier. 

 

Non-receipt of Package with Carrier Delivery Confirmation

When you have confirmation of your package's delivery but have not received it, we encourage you to visit your local post office with your package's tracking number to check with them if they have your package. You can also ask your neighbors and check your entrance to see if they left a delivery notice or the package itself.

Once these steps are completed, please contact the carrier directly to open an investigation. Since we have confirmation that the package was delivered, the responsibility now lies with the carrier, and we cannot be held responsible for lost packages. The carrier is responsible for ensuring delivery. If there is a loss, please contact your carrier.

  

Address Error 

If your order is returned to us due to an error in the address you provided, the return fees charged to us by the carrier will be billed to you, along with new shipping fees for resending.

 

Refused Deliveries 

If you refuse delivery of your order or if the package is returned to us because it was not claimed within the specified timeframe by the postal service, we will charge you the return fees that the carrier charges us. We will then contact you regarding this matter.

• If you wish to have your package resent, we will charge you shipping fees again for the resending. 
• If you do not wish us to resend the package, see the 'RETURN POLICY' section above for store credit conditions.

It is your responsibility to track your order. We will not be held responsible for a package that was not claimed and is returned to us. In such cases, the package will be considered as refused.

 

Cancellation Conditions 

We process most orders on the same day they are made. Therefore, we are rarely able to cancel orders after they have been placed. However, we will make every effort to do so if that is your wish. If you have any doubts about your order once it is placed, please contact us immediately. If we have already processed your order and it is awaiting pickup by the postal service, we will give you the option to cancel with a restocking fee of 10€ (15$ CAD).

HomeoAnimo.com reserves the right to refuse any return or exchange and to request additional information as a condition of a return or exchange.

** An administrative fee of 25% will be applied to all orders returned to us without a copy of the order, a packing/pickup slip, or a reference to the order number.

This guarantee applies to all orders starting October 25, 2021.

 

If you have any questions or comments, feel free to address them to support@homeoanimo.com

 

Please take a moment to read

our Shipping Policy 

 

FOR ORDERS TO BUSINESSES (INCLUDING PRODUCTS FROM THE MERCHANTS ORDER PAGE):

• These orders are neither returnable nor refundable.

Damaged or Defective Merchandise 

At HomeoAnimo, we are committed to ensuring your product arrives in perfect condition. In the unlikely event that damage occurs during transport, we promise to replace the damaged item free of charge. You just need to provide us with proof of the damage (a photo will suffice) so that we can proceed with the replacement at our expense. We strive to make this process quick and hassle-free so that your customers can enjoy our natural remedies as soon as possible.

If you have any questions or comments, please feel free to direct them to your representative.

Please take a moment to read our Shipping Policy