SHIPPING POLICY
DELIVERY LOCATIONS
HomeoAnimo™ ships to Canada, France, and most regions of the world.
CARRIER
We have partnered with Canada Post to offer you the most reliable shipping service.
ORDER PROCESSING
After receipt, all online orders are shipped within 1 to 2 business days (Monday to Friday), except on holidays. Please note that before shipping your order, a processing time of 1-2 business days in our warehouse will be required, whether you have chosen regular delivery or express delivery. Once your order is shipped, a shipping notice containing tracking information (if applicable) will be sent to the email address provided at the time of purchase.
ORDER TRACKING
All orders delivered in Canada have a tracking number. For international orders, only the “International Trackable Package” options have a tracking number. If your order has not arrived, please contact our support team for tracking assistance at support@homeoanimo.com
It is your responsibility to track your order. We will not be held responsible for a package that has not been claimed and is returned to us.
DELIVERY TIMES
Orders are typically shipped within 1-2 business days. We strive to get your order to you as quickly as possible. However, the delivery of an order may be delayed due to circumstances beyond our control. Such circumstances include shipping company issues, weather, customs processing, etc. While it is obviously our responsibility to get your order to you as quickly as possible, we cannot be held responsible for any delays that are out of our control. We thank you for your understanding and want you to know that we are always here to help.
Please note that the estimated delivery date is provided by the carrier and is subject to change. Delivery times may be longer than expected during peak shipping periods. For any questions, please contact the carrier directly.
For the prices mentioned below, please note that our prices are based in EUR but will be converted into the currency used for the purchase.
ORDERS SHIPPED TO AN ADDRESS IN CANADA
- Orders equal to or greater than 100€ EUR (approximately 145$ CAD)
- Free delivery - Canada Post delivery - 3 business days [with tracking number]
- Orders less than 100€ EUR (approximately 145$ CAD)
- 9.25€ EUR (packages under 250g.) - Canada Post delivery - 3 business days [with tracking number]
- 11.95€ EUR (packages 250g. and over) - Canada Post delivery - 3 business days [with tracking number]
ORDERS SHIPPED TO AN ADDRESS IN FRANCE OR SWITZERLAND
- Orders equal to or greater than 100€ EUR
- Free delivery - fast trackable delivery - an average of 5-15 business days [with tracking number]
- Orders less than 100€ EUR
- 6.95€ EUR (packages under 250g.) - fast trackable delivery - an average of 5-15 business days [with tracking number]
- 11.25€ EUR (packages 250g. and over) - fast trackable delivery - an average of 5-15 business days [with tracking number]
ORDERS SHIPPED TO AN ADDRESS IN BELGIUM
- Orders equal to or greater than 100€ EUR
- Free delivery - fast trackable delivery - an average of 14-21 business days [with tracking number]
- Orders less than 100€ EUR
- 6.95€ EUR (packages under 250g.) - fast trackable delivery - an average of 14-21 business days [with tracking number]
- 11.25€ EUR (packages 250g. and over) - fast trackable delivery - an average of 14-21 business days [with tracking number]
ORDERS SHIPPED TO AN ADDRESS IN THE UNITED STATES
- Orders equal to or greater than 100€ EUR
- Free delivery - fast trackable delivery - an average of 5-10 business days [with tracking number]
- Orders less than 100€ EUR
- 6.95€ EUR (packages under 250g.) - fast trackable delivery - an average of 5-10 business days [with tracking number]
- 11.25€ EUR (packages 250g. and over) - fast trackable delivery - an average of 5-10 business days [with tracking number]
ORDERS SHIPPED ELSEWHERE IN THE WORLD
- Orders equal to or greater than 100€ EUR
- Free delivery - an average of 14-21 business days [without tracking service]
- Shipping fees for faster shipping options with tracking service vary depending on the destination country of the package and the delivery method chosen. To find out the exact shipping costs, please enter your shipping information at the time of purchase.
- Orders less than 100€ EUR
- 8.95€ EUR - an average of 14-21 business days [without tracking service]
- Shipping fees for faster shipping options with tracking service vary depending on the destination country of the package and the delivery method chosen. To find out the exact shipping costs, please enter your shipping information at the time of purchase.
*For orders including products from the "Merchant Orders" page, the delivery time is approximately 3 weeks. The shipping prices for these orders are similar to those described above.
CUSTOMS, DUTIES, AND TAXES
When you place an order at Homeoanimo.com, it is your responsibility to ensure that the product in question can be legally imported into the destination country.
The recipient of the order assumes responsibility as the importer. As such, they must comply with all laws and regulations of the destination country. Please be aware that any order shipped outside Canada is subject to import taxes, customs duties, and fees. These fees depend on the country of origin and therefore vary by destination. The recipient of the order may be required to pay additional fees for customs clearance. Unfortunately, customs fees, duties, and taxes are beyond our control and we are unable to calculate them in advance. These fees can vary greatly from country to country. For more information, please contact your local customs agency.
We cannot be held responsible if customs holds or destroys a package and no refund will be issued in such cases. However, if this situation occurs, we will do our best to have customs return the package to us so that we can issue a refund, but we cannot guarantee the success of these efforts.
Any potential customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs. Please note that since July 1, 2021, new regulations have come into effect in Europe.
Note: The customs process may slow down delivery and we have no control over that. Our delivery times do not account for the time the package may take in customs. If your delivery is delayed due to customs, you can contact your local customs agency for more information.
At customs, your package may be opened and inspected.
We can provide information regarding the order, products, and delivery to our international carriers, and they may share this information with customs authorities.
CANCELLATIONS
If you need to cancel an order after placing it, we will do our best to accommodate your request. Order cancellations need to be done quickly, so please contact our support team as soon as possible. See how to contact us here.
Please note that once your order has been processed in our warehouse, we may not be able to cancel it.
QUESTIONS
Do you have a question about your online order? Our support team is always happy to help you. Contact us!
Please take a moment to read our Return Policy
- Free Personalized Recommendation -
WORRIED ABOUT YOUR PET'S HEALTH?
Fill out our form and receive personalized support that will meet your pet's needs.
Homeopathy in figures
Let customers speak for us
On a détecté une insuffisance rénale chez ma chatte Frimousse, après avoir constaté une augmentation de la fréquence pour s'abreuver.
Après 5 jours de pastilles chimiques, Frimousse est devenue anorexique, amorphe et squelettique. Après une dizaine de jours de traitement Ho-1 kit supérieur+ Bethléem pour surmonter le deuil de sa sœur morte 2 mois plus tôt, elle a retrouvé son appétit, repris du poids et son comportement habituel.
Il reste 3 semaines de traitement (traitement doux 1 jour/sur 2).
A la fin du traitement je referai une analyse de sang et j'espère que bons les résultats extérieurs seront confirmés par une amélioration des analyses.
Après 6 semaines et demi de traitement, Zazen, mon chat de 16 ans va beaucoup mieux
Merci beaucoup pour vos conseils
Je donne à ma chienne qui as des métastases aux poumons avec le piptoanimo c’est un bon complément !!! Elle a repris du poids et va très bien depuis le mois de Mai ….
Très encourageant , pour moi ce sont des remèdes miracle !!! Je recommande fortement 😉
Franchement, je ne m’attendais pas à grand-chose quand j’ai commandé le Diabetanimo, mais je n’avais rien à perdre. Quand le vétérinaire m’a dit que le taux de fructose était devenu normal, je n’en revenais pas sur une si courte période… Puis, comme mon chat mangeait énormément, de façon inhabituelle, j’ai tenté le Glucosanimo et en plusieurs jours, il a réduit sa nourriture !!! Super produits ! Je vous remercie.
Franchement, je ne m’attendais pas à grand-chose quand j’ai commandé le Diabetanimo, mais je n’avais rien à perdre. Quand le vétérinaire m’a dit que le taux de fructose était devenu normal, je n’en revenais pas sur une si courte période… Puis, comme mon chat mangeait énormément, de façon inhabituelle, j’ai tenté le Glucosanimo et en plusieurs jours, il a réduit sa nourriture !!! Super produits ! Je vous remercie.
Aucune petite bestiole dans les poils de mes deux chouchous chiens depuis que j’utilise ce produit alors que j’avais eu des infestations auparavant !
This product really delivered for my cat. He became more energetic, in a better mood, and his fur dramatically improved.
Bonjour à toute la super Équipe d'HomeoAnimo !
Je vous remercie vivement et chaleureusement pour la synergie et la mise en œuvre que vous exprimez à travers les prouesses et les résultats obtenus !
Super contente d'avoir reçu le paquet aujourd'hui car mon chat est en diarrhée ces jours-ci et je m'inquiétais de comment j'allais l'aider si la commande arrivait d'ici plusieurs jours.
Vous êtes FORMIDABLES !
Je remercie toute la lignée de gens investis pour l'acheminement du paquet jusquau domicile... comme quoi nous formons un TOUT indissociable.
Bonjour à toute la super Équipe d'HomeoAnimo !
Je vous remercie vivement et chaleureusement pour la synergie et la mise en œuvre que vous exprimez à travers les prouesses et les résultats obtenus !
Super contente d'avoir reçu le paquet aujourd'hui car mon chat est en diarrhée ces jours-ci et je m'inquiétais de comment j'allais l'aider si la commande arrivait d'ici plusieurs jours.
Vous êtes FORMIDABLES !
Je remercie toute la lignée de gens investis pour l'acheminement du paquet jusquau domicile... comme quoi nous formons un TOUT indissociable.
Cela fait 1 mois environ que notre chat Circus prend son traitement 2 fois par jour de Piptoanomo ( Le kit optimal ). Nous avons constaté qu’il avait l’air d’aller mieux de jour en jour : il a d’abord été plus calme et plus détendu. Ses yeux et son nez coulent moins et la tumeur qui lui ronge le nez semble être ralentie. Il éternue très rarement maintenant. Lorsque la croûte sur son nez s’en va il saigne moins ( du coup nous avons un peu moins recours à l’adrénaline pour arrêter les saignements qui étaient devenus de plus en plus abondants). Il est plus actif et mange avec appétit. Je fais très attention de ne pas descendre trop près du nez quand je lui nettoie les yeux car cette zone est très sensible.
C’est un soulagement pour nous de constater que Circus vit mieux avec son carcinome.
Un grand merci pour ce que vous faites pour nos animaux.
