SHIPPING POLICY
DELIVERY LOCATIONS
HomeoAnimo™ ships to Canada, France, and most regions worldwide.
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SHIPPING CARRIER
We have partnered with Canada Post to offer you the most reliable shipping service.
IMPORTANT: Delivery Information During the Canada Post Strike (November 15 - December 17)
At HomeoAnimo, we have always prioritized using Canada Post to ship your orders. However, due to the strike, we chose DHL as our carrier to ensure the continuity of our services and to guarantee that your packages reach you as quickly as possible.
Customs Fees (for orders shipped during the strike)
Please note that customs fees may be applied by local authorities and remain entirely the responsibility of the customer. These fees are beyond our control, and we cannot influence their application.
Returns and Refunds (for orders shipped during the strike)
If a package is refused and returned to the sender, a $45 penalty will be deducted from the refund. This amount covers the additional costs incurred to maintain services during the strike. We understand that this situation may be inconvenient, but we have done everything possible to provide quality service under challenging circumstances.
Why this measure?
This policy aims to protect our business while continuing to offer essential natural remedies for your pets, despite circumstances beyond our control. It is a shared effort of understanding and mutual respect.
Thank you for your understanding and cooperation. We remain available to answer any questions.
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ORDER PROCESSING
Once received, all online orders are shipped within 1 to 2 business days (Monday to Friday), excluding public holidays. Please note that prior to shipping, there is a processing time of 1-2 business days at our warehouse, whether you choose regular or express shipping. Once your order is shipped, a shipping notice containing tracking information (if available) will be sent to the email address provided at the time of purchase.
ORDER TRACKING
All orders delivered within Canada include a tracking number. For international orders, only the "International Trackable Package" options include a tracking number. If your order has not arrived, please contact our support team for assistance at serviceclientele@homeoanimo.com
It is your responsibility to track your order. We are not responsible for unclaimed packages that are returned to us.
DELIVERY TIMES
Orders are generally shipped within 1-2 business days. We strive to deliver your order as quickly as possible. However, delivery times may be delayed due to circumstances beyond our control, such as carrier issues, weather, customs processing, etc. While it is our responsibility to ship your order promptly, we cannot be held accountable for delays that are outside of our control. Thank you for your understanding, and know that we are always here to assist you.
Please note that the expected delivery date is provided by the carrier and may be subject to change. Delivery times may be longer than expected during peak carrier periods. For any questions, please contact the carrier directly.
For the prices mentioned below, please note that our prices are listed in EUR but will be converted to the currency used for the purchase.
ORDERS SHIPPED TO A CANADIAN ADDRESS
- Orders equal to or over 100€ EUR (approximately $150 CAD)
- Free shipping - 3 business days [with tracking]
- Orders under 100€ EUR (approximately $150 CAD)
- 9.25€ EUR (under 250g.) - 3 business days [with tracking]
- 11.95€ EUR (250g. and over) - 3 business days [with tracking]
ORDERS SHIPPED TO FRANCE OR SWITZERLAND
- Orders equal to or over 100€ EUR
- Free shipping - 5-10 business days [with tracking]
- Orders under 100€ EUR
- 6.95€ EUR (under 250g.) - 5-10 business days [with tracking]
- 11.25€ EUR (250g. and over) - 5-10 business days [with tracking]
ORDERS SHIPPED TO BELGIUM
- Orders equal to or over 100€ EUR
- Free shipping - 14-21 business days [with tracking]
- Orders under 100€ EUR
- 7.95€ EUR (under 250g.) - 14-21 business days [with tracking]
- 12.25€ EUR (250g. and over) - 14-21 business days [with tracking]
ORDERS SHIPPED TO THE UNITED STATES
- Orders equal to or over 100€ EUR (approximately $100 USD)
- Free shipping - 5-10 business days [with tracking]
- Orders under 100€ EUR
- 6.95€ EUR (under 250g.) - 5-10 business days [with tracking]
- 11.25€ EUR (250g. and over) - 5-10 business days [with tracking]
ORDERS SHIPPED ELSEWHERE IN THE WORLD
- Orders equal to or over 100€ EUR
- Free shipping - average 14-21 business days [no tracking service]
- Orders under 100€ EUR
- 8.95€ EUR (under 250g.) - average 14-21 business days [no tracking service]
- 13.25€ EUR (250g. and over) - average 14-21 business days [no tracking service]
*For orders including products from the "Merchant Orders" page, the delivery time is approximately 3 weeks. Shipping prices for these orders are similar to those described above.
CUSTOMS, DUTIES, AND TAXES
When you place an order at Homeoanimo.com, it is your responsibility to ensure that the product in question can be legally imported into the destination country.
The recipient of the order assumes responsibility as the importer. As such, they must comply with all laws and regulations of the destination country. Be aware that any order shipped outside Canada is subject to import taxes, customs duties, and fees. These fees depend on the country of origin and, therefore, vary by destination. The recipient of the order may be required to pay additional fees for customs clearance. Unfortunately, customs fees, duties, and taxes are beyond our control and we are unable to calculate them in advance. These fees can greatly vary from country to country. For further information, please contact your local government customs agency.
We cannot be held responsible if customs hold or destroy a package, and no refunds will be issued in such cases. However, if this situation occurs, we will do everything we can to have customs return the package to us so that we can issue a refund, but we cannot guarantee the success of these efforts.
Any potential customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs. Please note that as of July 1, 2021, new standards have been implemented in Europe.
Note: The customs process may slow down delivery and we have no control over that. Our delivery times do not account for the time a package may take in customs. If your delivery is delayed due to customs, you may contact your local government customs agency for further information.
Upon customs inspection, your package may be opened and inspected.
We can provide information regarding the order, products, and delivery to our international carriers, and they may share this information with customs authorities.
CANCELLATIONS
If you need to cancel an order after placing it, we will do our best to accommodate your request. Order cancellation is a process that needs to be done quickly, so please contact our support team as soon as possible. See how to contact us here.
Please note that once your order is in the processing stage in our warehouse, we may not be able to cancel it.
QUESTIONS
Do you have a question about your online order? Our support team is always happy to help. Contact us!
Please take a moment to read our Return Policy
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Let customers speak for us
Douchka ayant un cancer de la bouche avancé, il m’était difficile au début de lui faire prendre les comprimés : elle ne mangeait que des tout petits morceaux de pâtée. Puis elle a pu manger de la pâtée écrasée, et j’ai pu mélanger les comprimés écrasés. Pour le PiptoAnimo, je le lui donnais à la seringue. Mais elle avait du mal à l’avaler, et risquait de s’étouffer. Je lui mélange maintenant à son eau de boisson, que je lui donne en petite quantité dans une soucoupe et non plus dans une tasse : ainsi elle absorbe au moins un peu de Pipto. Je n’attends pas de guérison, mais une atténuation de l’inflammation. Pour le moment elle continue à manger comme elle peut, ne semble pas souffrir, et continue encore un peu de ronronner ! Ces produits me semblent le mieux pour elle, d’autant qu’il n’y avait plus rien à faire au niveau vétérinaire. J’apprécie aussi le fait d’avoir toujours une réponse rapide à mes mails. Merci.
J’utilise GencivAnimo pour compléter la guérison d’une sévère gingivite de mon chat, laquelle gingivite avait nécessité une intervention chirurgicale partielle. Depuis 2 mois, il prend Gencivanimo, il va très bien et a repris tout le poids perdu pendant un an et se porte à merveille. Il a 15 ans et 9 mois.
Penelope a totalement changé de comportement avec son traitement
personnalisé. Elle est beaucoup moins agressive et s’arrache moins les
poils. Elle semble plus apaisée merci beaucoup
Tres satisfaite du produit harmonie animo ,notre chat est transformé il mange avec appétit ,il urine bien ,va bien à la selle il a repris ces petites balades a l extérieur la chasse aux souris il nous fait des câlins
Très bon ! Cela a beaucoup aidé mon chat à se remettre sur pieds après avoir reçu un choc assez violent..
Rassurée d’avoir qqc pour aider le rétablissement de mon petit Oréo 😉
J’ai utilisé ce produit suite à un blocage urinaire de mon chat. Il a été 4 jours à l’urgence vétérinaire. Et peu rassurant il nous le retourne en disant qu’il peut refaire un blocage en tout temps … 😱 aucune solution donné pour aider son sytème à se remettre.
Il était devenu incontinent avec les relaxant musculaire pour l’urètre. Heureusement avec les bons conseils de ma conseillère Sylvie j’ai ajouté ce tonique à ma commande.
Depuis il se rétablie à merveille. Il est en forme et son urine tout est normal.
Rassurant pour la maman humaine que je suis 🤭❤️
Efficacité rapidement constatée
Merci de prendre le temps d'analyser la demande et de tenir compte des
inquiétudes de l'humain face à une problématique de son animal
Je cherchais quelque chose pour remplacer le propalin (médicament chimique pour l'incontinence)
Pipianimo a agit au bout de trois semaines, c'est génial 2 sprays dans l'eau et ça marche!!
J'ai eu un souci de livraison, vous avez été réactif et très commercial...merci à Abigail qui est adorable
J'ai commandée il y a 1mois le produit abcanimo pour les abcès de la peau j ais un mini bull terrier et je voulais vous dire qu il va beaucoup mieux il n a quasiment plus d abcès votre produit est top merci
Merci à vous pour tout les conseils que j’ai eu suite à la gingivite de mon chat.
Mon Ruby ne voulais pas prendre le traitement donné par le vétérinaire un calvaire .
Il avait tellement peur qu’il faisait pipi partout et là miracle il adore sa petite seringue journalière pendant 2 semaine et plus de gingivite .
Merci à vous d’avoir répondu à toutes mes questions
Seul petit bémol qui n’est pas de la faute de homeanimo
Étant en France j’ai eu 32 euros de frais de douane à ma charge en plus de mon paiement sur le site mais je ne regrette en aucun cas vu la performance du produit et à là facilité de l’administrer à mon bébé .
Je n’hésiterai pas à racheter vos produits
Bonjour , je suis satisfaite de ce produit , mon chien paraît plus dynamique et se porte bien ..Je recommande vos produits ..
