SHIPPING POLICY
DELIVERY LOCATIONS
HomeoAnimo™ ships to Canada, France, and most regions of the world.
CARRIER
We have partnered with Canada Post to offer you the most reliable shipping service.
ORDER PROCESSING
After receipt, all online orders are shipped within 1 to 2 business days (Monday to Friday), except on holidays. Please note that before shipping your order, a processing time of 1-2 business days in our warehouse will be required, whether you have chosen regular delivery or express delivery. Once your order is shipped, a shipping notice containing tracking information (if applicable) will be sent to the email address provided at the time of purchase.
ORDER TRACKING
All orders delivered in Canada have a tracking number. For international orders, only the “International Trackable Package” options have a tracking number. If your order has not arrived, please contact our support team for tracking assistance at support@homeoanimo.com
It is your responsibility to track your order. We will not be held responsible for a package that has not been claimed and is returned to us.
DELIVERY TIMES
Orders are typically shipped within 1-2 business days. We strive to get your order to you as quickly as possible. However, the delivery of an order may be delayed due to circumstances beyond our control. Such circumstances include shipping company issues, weather, customs processing, etc. While it is obviously our responsibility to get your order to you as quickly as possible, we cannot be held responsible for any delays that are out of our control. We thank you for your understanding and want you to know that we are always here to help.
Please note that the estimated delivery date is provided by the carrier and is subject to change. Delivery times may be longer than expected during peak shipping periods. For any questions, please contact the carrier directly.
For the prices mentioned below, please note that our prices are based in EUR but will be converted into the currency used for the purchase.
ORDERS SHIPPED TO AN ADDRESS IN CANADA
- Orders equal to or greater than 100€ EUR (approximately 145$ CAD)
- Free delivery - Canada Post delivery - 3 business days [with tracking number]
- Orders less than 100€ EUR (approximately 145$ CAD)
- 9.25€ EUR (packages under 250g.) - Canada Post delivery - 3 business days [with tracking number]
- 11.95€ EUR (packages 250g. and over) - Canada Post delivery - 3 business days [with tracking number]
ORDERS SHIPPED TO AN ADDRESS IN FRANCE OR SWITZERLAND
- Orders equal to or greater than 100€ EUR
- Free delivery - fast trackable delivery - an average of 5-15 business days [with tracking number]
- Orders less than 100€ EUR
- 6.95€ EUR (packages under 250g.) - fast trackable delivery - an average of 5-15 business days [with tracking number]
- 11.25€ EUR (packages 250g. and over) - fast trackable delivery - an average of 5-15 business days [with tracking number]
ORDERS SHIPPED TO AN ADDRESS IN BELGIUM
- Orders equal to or greater than 100€ EUR
- Free delivery - fast trackable delivery - an average of 14-21 business days [with tracking number]
- Orders less than 100€ EUR
- 6.95€ EUR (packages under 250g.) - fast trackable delivery - an average of 14-21 business days [with tracking number]
- 11.25€ EUR (packages 250g. and over) - fast trackable delivery - an average of 14-21 business days [with tracking number]
ORDERS SHIPPED TO AN ADDRESS IN THE UNITED STATES
- Orders equal to or greater than 100€ EUR
- Free delivery - fast trackable delivery - an average of 5-10 business days [with tracking number]
- Orders less than 100€ EUR
- 6.95€ EUR (packages under 250g.) - fast trackable delivery - an average of 5-10 business days [with tracking number]
- 11.25€ EUR (packages 250g. and over) - fast trackable delivery - an average of 5-10 business days [with tracking number]
ORDERS SHIPPED ELSEWHERE IN THE WORLD
- Orders equal to or greater than 100€ EUR
- Free delivery - an average of 14-21 business days [without tracking service]
- Shipping fees for faster shipping options with tracking service vary depending on the destination country of the package and the delivery method chosen. To find out the exact shipping costs, please enter your shipping information at the time of purchase.
- Orders less than 100€ EUR
- 8.95€ EUR - an average of 14-21 business days [without tracking service]
- Shipping fees for faster shipping options with tracking service vary depending on the destination country of the package and the delivery method chosen. To find out the exact shipping costs, please enter your shipping information at the time of purchase.
*For orders including products from the "Merchant Orders" page, the delivery time is approximately 3 weeks. The shipping prices for these orders are similar to those described above.
CUSTOMS, DUTIES, AND TAXES
When you place an order at Homeoanimo.com, it is your responsibility to ensure that the product in question can be legally imported into the destination country.
The recipient of the order assumes responsibility as the importer. As such, they must comply with all laws and regulations of the destination country. Please be aware that any order shipped outside Canada is subject to import taxes, customs duties, and fees. These fees depend on the country of origin and therefore vary by destination. The recipient of the order may be required to pay additional fees for customs clearance. Unfortunately, customs fees, duties, and taxes are beyond our control and we are unable to calculate them in advance. These fees can vary greatly from country to country. For more information, please contact your local customs agency.
We cannot be held responsible if customs holds or destroys a package and no refund will be issued in such cases. However, if this situation occurs, we will do our best to have customs return the package to us so that we can issue a refund, but we cannot guarantee the success of these efforts.
Any potential customs and import taxes are the responsibility of the buyers. We are not responsible for delays caused by customs. Please note that since July 1, 2021, new regulations have come into effect in Europe.
Note: The customs process may slow down delivery and we have no control over that. Our delivery times do not account for the time the package may take in customs. If your delivery is delayed due to customs, you can contact your local customs agency for more information.
At customs, your package may be opened and inspected.
We can provide information regarding the order, products, and delivery to our international carriers, and they may share this information with customs authorities.
CANCELLATIONS
If you need to cancel an order after placing it, we will do our best to accommodate your request. Order cancellations need to be done quickly, so please contact our support team as soon as possible. See how to contact us here.
Please note that once your order has been processed in our warehouse, we may not be able to cancel it.
QUESTIONS
Do you have a question about your online order? Our support team is always happy to help you. Contact us!
Please take a moment to read our Return Policy
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